Toll Free: (855) 808-MAUI (6284)

Update: On September 16, 2020 Governor Ige announced that Hawaii's COVID-19 pre-travel testing program would start Oct. 15, allowing visitors from out of state to forgo the 14-day quarantine with proof of a negative test for the virus. For further details related to the program please visit our pre-travel testing page FAQ page here.
 

COVID-19 Related Updates to Policies and Procedures

 

 

 

As we continue to navigate these unprecedented times we wanted to make you aware of the changes that Maui Resort Rentals is making in response to COVID-19. We know that there are many folks who are already planning their next trip to Maui, so we are focused on doing our part to ensure that you can book with as much confidence as possible moving forward. We have read over 1000 survey responses from previous guests and have listened to your feedback.

We want you to have peace of mind when you book with Maui Resort Rentals, so we have instituted a new flexible cancellation policy and we have further enhanced our industry-leading cleaning policies and procedures.

 

Introducing flexible cancellations through December 18, 2020  

 

  • Any new reservation made at a managed condo (Honua Kai, Whaler, Luana Garden Villas, Kaanapali Alii, etc.) with a check-out before December 18, 2020 will be able to cancel up to 10 days in advance for a full 100% refund. Please note that this only applies to new reservations.
  • Any new reservation made at a fractional ownership (timeshare) resort (Marriott, Westin, Hyatt) with a check-out before December 18, 2020 will be able to cancel up to 14 days in advance for a full 100% refund. Please note that this only applies to new reservations.

 

 

Presenting "Deep-Clean Every Time" - the new Maui Resort Rentals enhanced cleaning standard

 

At Maui Resort Rentals the health and safety of our guests, owners, and team members is of utmost importance to us and we have always taken great pride in maintaining housekeeping and cleaning standards at the forefront of the industry.

Our commitment to cleanliness is embodied in our nearby 8000 sq. ft. operations warehouse and our EMPLOYEE BASED housekeeping and operations staff. This is in contrast to the majority of managers and private owners in the vacation rental space – where independent contractors and external housekeepers are the norm.  Because of this, it allows us to ensure that we adhere to the highest possible cleaning standards.   In the wake of COVID-19, we are taking even higher measures to create an environment of awareness, safety, and comfort for our owners, guests, and staff.

We have been working very closely with the Vacation Rental Manager's Association and EcoLab to make sure that our procedures are at the forefront of industry standards. We have also ensured that our chemicals are on the Environmental Protection Agency’s list of approved solutions.

Moving forward all departure cleans will include the following:

  • EPA listed chemicals and solutions 
  • Deep clean attention on every clean
  • Switch out of comforters and bed pads on every turn
  • Extra sanitization on common touchpoint areas (door handles, light switches, remote controls, etc…) as recommended by the CDC guidelines on cleaning and disinfecting.
  • High cleaning (molding, ceiling fans, and drapes)
  • Housekeepers will be allotted longer cleaning times
  • All staff members to wear mask and gloves when entering a unit when a guest is present 
  • Final Inspectors will be equipped with an electrostatic sprayer as a final touch on the most common touchpoints.
  • Final Inspector will sign off on an index card identifying common touchpoints with their stamp of approval that these areas were attended to

For information on the current status of COVID-19 in Hawaii and on Maui we encourage you to follow the links below:

 

  • See the latest from the State of Hawaii Dept. of Health here.
  • See the latest from the County of Maui here.