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Pre-Travel Testing Information and FAQs

 

On September 16, 2020 Governor Ige announced that Hawaii's COVID-19 pre-travel testing program would start Oct. 15, allowing visitors from out of state to forgo the 14-day quarantine with proof of a negative test for the virus. The state of Hawaii will ONLY accept test results from TRUSTED TESTING AND TRAVEL PARTNERS: AFC Urgent Care, Bartell Drugs, Carbon Health, CityHealth Urgent Care, Color, CVS Health, Discovery Health MD, Kaiser Permanente, Quest Diagnostics, Vault Health and Walgreens (as of 10/13/20). For the most recently updated list of trusted testing and travel partners please click here.

 

The following flowchart produced by the state illustrates the steps:


source: hawaii.gov

 

 

The Hawaii Department of Health Website has also put together a detailed list of Frequently Asked Questions related to the pre-travel testing program and the Safe Travels app. Here are some of the more common questions. (source: https://hawaiicovid19.com/travel/faqs/)

***Disclaimer—this information is deemed accurate as of 10/16/2020 but is subject to change. We cannot guarantee its accuracy. Please check directly with hawaiicovid19.com when planning your trip to ensure that you have the most up-to-date information.***

 

Frequently Asked Questions

 

Who are the current trusted testing and travel partners?

The state of Hawaii will ONLY accept test results from TRUSTED TESTING AND TRAVEL PARTNERS: AFC Urgent Care Portland, Bartell Drugs, Carbon Health, CityHealth Urgent Care, Color, CVS Health, Discovery Health MD, Kaiser Permanente, Quest Diagnostics, Vault Health and Walgreens (as of 10/16/20).

AFC Urgent Care Portland – COVID-19 tests are available at clinics on the AFC Urgent Care Portland website. Tests available for ages five and older. Schedule in advance to guarantee appointment availability. A printed version of results is provided prior to leaving the clinic. Information and costs can be found at afcurgentcareportland.com/traveling-hawaii.

Bartell Drugs – In partnership with Alaska Airlines, Bartell Drugs offers testing at select locations. Tests available for ages five and older. Appointments are required at least one day in advance. Guaranteed results within 72 hours. Information can be found at bartelldrugs.com/alaska-airlines-covid-testing.

Carbon Health – Carbon Health offers COVID-19 tests at dedicated testing sites with results delivered within two hours. Tests available for ages five and older. Registration instructions and costs can be found at carbonhealth.com/alaska-airlines-to-hawaii-rapid-covid-testing.

CityHealth Urgent Care – CityHealth Urgent Care and its team of expert clinical staff and infectious disease physician consultants offer testing utilizing state-of-the-art Abbott Lab instrumentation for results in 15 minutes. Tests available for ages five and older. Information and costs can be found at bayareacovid19testing.com.

Color – Color supports the nation’s first COVID-19 testing program for airline passengers. Tests available for ages five and older. Information can be found at color.com/united-airlines-testing-program.

CVS Health – Travelers may schedule an appointment up to two days in the future at select CVS Pharmacy drive-thru locations. Tests available for ages 12 and older. Pre-registration is required. Registration instructions and costs can be found at cvs.com/selfpaytesting.

Discovery Health MD – Individuals traveling to Hawaii may schedule testing online with same and next day results at designated testing sites. Tests available for ages five and older. A limited number of walk-ups can be accommodated. Information can be found at discoveryhealthmd.com/covid-19-services/test-to-fly.

Kaiser Permanente (members only) – Kaiser Permanente members may schedule a test online, or contact the appointment call center or nurse advice line in their home region for scheduling instructions. Kaiser Permanente members returning home to Hawaii may call the Away-from-Home Travel Line at 951-268-3900 for scheduling instructions. Information can be found at kp.org/travel.

Quest Diagnostics – Individuals may order and schedule the company’s COVID-19 Active Infection Test online and select from more than 500 Walmart drive-thru pharmacy locations for a nasal swab test. Ordering instructions and costs can be found at questcovid19.com/hawaii.

Vault Health – At-home tests with real-time audio-visual supervision are available with Vault Health, the first FDA-authorized saliva test. Tests available for ages five and older. Tests are mailed with accurate results in 72 hours or less. Information and costs can be found at learn.vaulthealth.com/state-of-hawaii.

Walgreens – Testing is available at no cost to eligible individuals who meet CDC criteria. Tests available for ages five and older. All drive-thru testing locations operate outdoors and patients do not leave their vehicles. Appointment required. Information can be found at walgreens.com/covid19testing.

 

These airlines understand the pre-travel testing requirements and are reliable sources of testing and for information as to testing options (as of 10/13/20).

Alaska Airlines – alaskaair.com/content/next-level-care/hawaii

American Airlines – aa.com/covid19testing

Hawaiian Airlines – hawaiianairlines.com/covidtesting

Oakland International Airport – oaklandairport.com

Southwest Airlines – southwest.com/coronavirus

United Airlines – united.com/ual/en/us/fly/travel/what-to-expect.html

 

Am I required to participate in pre-travel testing?

Beginning October 15, travelers who successfully complete a pre-travel test will not be subject to the state’s 14-day quarantine program. FDA-approved NAAT tests, processed by a CLIA-certified laboratory are the only types of coronavirus tests currently approved by the state of Hawaii. The state of Hawaii will ONLY accept test results from TRUSTED TESTING AND TRAVEL PARTNERS.

The State of Hawaiʻi has established a multi-layered testing and screening process to protect the health and safety of everyone traveling to the Hawaiian Islands. All incoming travelers – residents and visitors - are required to have their temperatures checked and complete a health and travel questionnaire using the Safe Travels digital system before they can leave the airport.

In addition, all incoming travelers are subject to a 14-day mandatory quarantine upon arrival. Beginning Oct. 15, a pre-travel testing option will allow travelers an alternative to the 14-day quarantine.

Note: (The Hawai‘i State Dept. of Agriculture paper form continues to be distributed to passengers during flights and is still required to be completed prior to arrival)

 

Are adults and minors required to complete pre-travel testing?

Beginning October 15, adults and minors five years of age and older who successfully complete a pre-travel test will not be subject to the state’s 14-day quarantine program. FDA-approved NAAT tests, processed by a CLIA-certified laboratory are the only types of coronavirus tests currently approved by the state of Hawaii. The state of Hawaii will ONLY accept test results from TRUSTED TESTING AND TRAVEL PARTNERS.

 

Will I be responsible for testing costs?

Yes. All individuals required to complete pre-travel testing must pay for testing costs.

 

If my flight is delayed, will it impact the validity of my test results?

No.

 

What does the State of Hawai‘i Pre-Travel Testing Program process entail?

Prior to arrival, all adults 18 years of age and older are required to create an online account and register with the State of Hawai‘i’s Safe Travels Hawai‘i program. The names of each child/children traveling with an adult registering will need to be included in the adult’s Safe Travels Hawai‘i program application form.

Travelers five years of age and older will need to take a Nucleic Acid Amplification Test (NAAT) from a certified Clinical Laboratory Improvement Amendment (CLIA) lab. Test results will only be accepted from Trusted Testing and Travel Partners. Please also inquire directly with your air carrier to learn whether it offers pre-travel testing programs and is a Trusted Partner of the State of Hawai‘i’s Pre-Travel Testing Program.

You will be required to complete testing no more than 72 hours before your flight’s departure time. If you have a multicity flight itinerary, the departure time is from the last city you leave before arriving at a Hawai‘i airport (e.g. if your travel is from Chicago to Seattle to Honolulu, the departure time to look at is your flight from Seattle).

You must upload your negative pre-travel test result to your Safe Travels Hawai‘i program account. You will receive a notice 24 hours prior to your departure to complete the Mandatory State of Hawai‘i Travel and Health Form via your Safe Travels Hawai‘i program account. Upon your completion of the form, a QR code will be emailed to you to present to airport personnel upon deplaning in Hawai‘i either on paper or on your mobile phone. You will also need to present a legally valid photo ID.

If your test results are not yet available when you arrive in Hawai‘i, you will need to quarantine at your accommodations until your test results are received. If you receive a NEGATIVE TEST RESULT while you are in quarantine in Hawai‘i, you will need to remain in quarantine until your negative test results are uploaded into your Safe Travels Hawai‘i program account and reported to the Hawai‘i State Department of Health (DOH). The DOH will then send you a confirmation of receipt and your name will be removed from the quarantine list. If you receive a POSITIVE TEST RESULT while you are in quarantine in Hawai‘i, you will be required to remain in quarantine for 14 days. Health services guidance will be provided to you by the DOH. If you are traveling with others, they will also be required to quarantine in Hawai‘i for 14 days.

Check out the Safe Travels Hawai‘i Program Help page for questions about the online application form or issues with the app. If you need assistance with logging in or any technical issues, call the Safe Travels Hawai‘i Program Service Desk toll-free at 1-855-599-0888 between 10 a.m. and 10 p.m. Hawai‘i Standard Time. Domestic and international callers are accepted.

If you receive a POSITIVE TEST RESULT while you are in quarantine in Hawaiʻi, you will be required to go into isolation until you recover and at least 24 hours have passed since symptoms such as fever have resolved without the use of fever reducing medicine or at least 10 days have passed since the start of symptoms, whichever is longer. Health services guidance will be provided to you by the Hawai‘i State Department of Health (DOH). If you are traveling with others, they will also be required to quarantine in Hawaiʻi for 14 days.

 

If I have recovered from COVID-19 but still test positive for the virus do I still have to quarantine?

In order to qualify for a COVID-19 exemption to the 14-day quarantine, you must submit the following two pieces of information and receive approval prior to arrival:

  1. A copy of a positive Nucleic Acid Amplification Test (NAAT) from a Clinical Laboratory Improvement Amendments (CLIA) certified laboratory taken no more than 90 days prior to your departure date.
  2. A signed letter from a medical provider stating that you have not exhibited symptoms and are fully recovered – this letter must be signed at least 10 days after your positive test and no more than 14 days from your departure date.

All documents must be on company-issued letterhead and submitted to covidexemption@hawaii.gov for processing prior to travel. Please allow a week for processing.

 

 Click for the Entire List of Common FAQs

 

For any questions or further help planning your vacation, please do not hesitate to reach out to our reservations department directly at rezinq@mauiresortrentals.com or call us at 808-662-8880. We would be happy to assist!